Account Director

​Role: Account Director

Salary: £70k-£75k plus benefits including company car

Job Status: Permanent/Full-Time

Location: Three large locations - two in Essex and one in Northamptonshire

Vacancy Reference: VR/05278

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Role Description:

Our client, a leading provider of cleaning, security and soft facilities management solutions, is looking for an Account Director to join their Team, responsible for three large locations in Essex and Northamptonshire comprising of a manufacturing centre, a large office and a distribution centre. As Account Director, you will be responsible for service delivery, service enhancement, value, ESG and cost saving initiatives. Ideally the Account Director will have experience in a similar role within manufacturing and distribution, and will be skilled in negotiation, meeting client needs and senior level reporting. This is an exciting opportunity for an individual to join an inspiring Team who prides itself on being an industry-leading facilities management company through growth and determination, delivering a first-class service to its clients across the UK.

Responsibilities:

• Manage performance to SLAs and against KPIs

• Ensure all contractual obligations are fulfilled and exceed the customer’s expectation

• Manage and resolve all comments or complaints

• Continual improvement of the customer experience including proactive resolution of comments and complaints

• Regular benchmarking and alternative service modelling activities

• Explore opportunities for collaboration across industry

• Maintain contact with the market place to be aware of the latest trends and sector initiatives

• Value for Money (VFM) choices when commissioning change to existing contracts

• Drive process and contract efficiencies for the account

• Ensure appropriate career development and knowledge sharing opportunities are taken up

• Commercially manage all supply chain and supplier performance activity within the account, implementing sustainable solutions for cost savings and efficiency improvements

• Develop and manage the account and bids that reflect customers’ needs and take account of legislation, H&S, fraud prevention, sustainability and workforce issues

• Assist and facilitate in all aspects of commercial contract portfolio procurement in conjunction with procurement and technical specialists

• Delivery of efficiency savings by adopting a strategic performance management approach and working closely with service areas to control and manage expenditure

• Ensure best value is delivered through the development and effective use of performance management

• Maintain and update the contracts register and tracking contract milestones

• Recruit and be responsible for management, motivation, performance, training and people support

• Lead and motivate employees and sub contracted staff to ensure that works are completed both in an efficient manner and in accordance with the agreed program

• Lead the induction process within the account ensuring the correct relationship is delivered from day one, maximising staff retention

• Regularly review the training and development needs of the Account Management Team

• Carry out appraisals as appropriate

• Ensure that work schedules and periodic plans are met and managed with exceptional execution

Requirements:

• Experience in a similar role within Manufacturing and Distribution

• An understanding of GMP Standards is beneficial

• Skilled in negotiation, meeting client needs and senior-level reporting

• Strong knowledge of budgeting, performance management and metrics

• Proficient in MS Office and relevant industry software

• Attention to detail

• IOSH & NEBOSH desired but not essential

• Excellent communication, relationship-building, organisational and leadership skills