Key Account Client Director

​Role: Key Account Client Director

Salary: £80-£90k plus benefits

Job Status: Permanent/Full-Time

Location: London/South East

Vacancy Reference: VR/05268

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Role Description:

A longstanding client of ours, a premium commercial cleaning and facilities management solution provider, is looking to appoint a Key Account Director to manage and develop relationships with high-profile clients, ensuring outstanding service delivery, retention and business growth. The successful Key Account Director will be an exceptional leader with strong commercial acumen, excellent client management skills and in-depth knowledge of facilities management and commercial cleaning services. This is an excellent opportunity for a Key Account Director to join a Team that is passionate about sustainability, innovation and excellence, contributing to the company's continued success and leveraging opportunities for further growth.

Responsibilities:

• Take full ownership of a portfolio of high-value key accounts, ensuring strong, long-lasting client relationships

• Develop and implement client-specific strategies to enhance service delivery, satisfaction and contract retention

• Act as the primary point of contact for key clients, providing expert advice and tailored solutions

• Conduct regular client meetings, service reviews and performance evaluations to ensure service excellence

• Monitor and manage KPIs and SLAs, ensuring all contractual obligations are met or exceeded

• Ensure compliance with health & safety regulations, sustainability policies and industry best practices

• Collaborate with the sales and business development teams to support new business opportunities and tenders

• Stay ahead of market trends, competitor activity and industry innovations to maintain competitive edge

• Drive a culture of excellence, accountability and continuous improvement within the account management function

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Requirements:

• Proven experience as a Key Account Director, Senior Account Manager or Client Relationship Director in the commercial cleaning or facilities management sector

• A strong track record in client retention, contract management and service excellence

• Excellent commercial acumen with the ability to drive revenue growth and account profitability

• Exceptional relationship-building, negotiation and presentation skills

• A solutions-oriented mindset, with a proactive approach to problem-solving and service delivery

• Knowledge of health & safety regulations, sustainability practices and cleaning industry standards

• Strong leadership skills, with the ability to motivate and inspire teams