​Role: Contracts Manager

Salary: 40k plus benefits

Job Status: Permanent/Full-Time

Location: Merton, Surrey

Vacancy Reference: VR/05111

Role Description:

Bridge Recruitment have an exciting opportunity for a Contracts Manager to join the Team of one of our clients, an innovative company providing a wide range of cleaning services to the commercial, education, hospitality, leisure and construction sectors. As Contracts Manager, you will be required to focus on their ongoing contract, with the aim to renew next year. The ideal Contracts Manager will have an excellent track record, cleaning sector experience and strong evidence of delivering service excellence.

Responsibilities:

• Conduct formal and informal client meetings

• Full ownership of the relationship mapping strategy laid out to you by the Account Director

• Manage all projects and push innovative solutions to clients as a primary part of your role. This means having an open mind about challenging the 'normal' scope of works and looking at how technology can be incorporated into it and provide best in class service to the client at all times

• Project manage IoT in the building and successful delivery of the SLA’s and KPI’s set on the project by the Account Director

• Respond to all Line Management requests in line with a client/contract KPI

• Attend and fully participate in monthly one to one reviews with your Manager where you will provide an overview of Operational Service Delivery, Finance, HR, H&S, RAG/Retention document and any innovation etc.

• Ensure that the company is compliant with all processes and procedures

• Attend and participate in monthly P&L reviews, to optimise and oversee operations to ensure efficiency and deliver key service commitments in line with budgets

• Ensure best practice is delivered and where able promote innovation/technology to support and enhance the service offering

• Develop strong relationships with internal and external stakeholders

• Ensure all operatives are fully trained and capable in their relevant role(s)

• Promote with the client other service offerings that you can provide, eg: SSD, FOH Reception, Landscaping, Waste, Security Services etc.

• Create and maintain Account Development Plans

• Lead, set direction and quickly embrace change in this fast-paced industry, and implement change effectively and positively within your team

• Develop and review your team so everyone takes ownership for the service delivery

• Support your team to seek and act upon feedback to improve individual performance for service measures and to own client’s complaints through to completion

• Communicate competently and confidently on key business updates to the cleaning team regularly, in a clear and simple way, ensuring the messages are fully understood by the cleaning team and brought to life on a day-to-day basis

• Utilise and understand key people’s metrics and HR policies and procedures to maximise the resources available and manage the performance of your business, effectively engaging your team and taking ownership in retaining your staff

• Be accountable for creating and developing a high performing team through the appropriate use of performance reviews, coaching and development

• Ensure all staff maintain safe working practice through the implementation of Company, BICSs and Health and Safety standards and regulations

• Ensure all sites are audited monthly and that all equipment/machines used are inline with what is listed on the asset register and are maintained as per the PPM schedule

• Participate in the Health and Safety Policy of the company and report any dangers, near misses or hazards you encounter to your Coordinator/Line Manager

• Be available to work (occasionally) unsociable hours, evenings, weekends and bank holidays when required

• Be actively involved in always developing the company culture

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Requirements:

• A track record of inspirational leadership

• Strong evidence of delivering exceptional service results through a team

• Flexible to fit the business needs to operate contracts and requests at different times of the day/different days of the week (within the working hours directive policies)

• Strong evidence of managing the employee lifecycle while complying with employment laws

• Highly self-motivated and able to act on own initiative

• A track record of using online systems and applications to complete day to day tasks such as time and attendance, on-boarding and completing company audits

• Strong coaching and development skills with experience of completing staff appraisals and setting staff development plans in line with the overall company goals

• Evidence of attaining and exceeding service-related team targets

• A track record of being able to communicate and liaise effectively at all levels

• Cleaning Sector experience

• Solution-driven

• IT literacy

• Experience of working with Microsoft applications (Word, Excel, PowerPoint, Outlook)

• Ability to multi-task and prioritise jobs in order of importance

• Excellent written and verbal communication skills