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Contract Cleaning Manager

  • Location

    London

  • Sector:

    Operations

  • Job type:

    Permanent

  • Salary:

    £35k-£40k plus benefits

  • Contact:

    Daniel Tanner

  • Contact email:

    dtanner@bridgerecruitment.co.uk

  • Job ref:

    VR/05210

  • Published:

    21 days ago

  • Expiry date:

    2024-11-30

  • Startdate:

    ASAP

  • Consultant:

    Daniel Tanner

​Role: Contract Cleaning Manager

Salary: £35k-£40k plus benefits including company car + bonus

Job Status: Permanent/Full-Time

Location: London

Vacancy Reference: VR/05210

Role Description:

Our client, an industry accredited professional cleaning and support service provider, has an exciting opportunity for a Contract Cleaning Manager to join their Team delivering service excellence to clients across every sector in the UK. Founded on building and maintaining excellent long-term relationships, our client offers first-class customer care, listening to customer needs and delivering a tailored service to achieve fantastic results. As Contracts Manager, you will be client-focused, ensuring queries are managed in a timely fashion, and maintaining high standards of customer service. This is a great opportunity to join a company who not only has their clients' needs at heart, but one who truly believes in their team members, and the importance of caring for their staff.

Responsibilities:

  • Coordinate the operations function ensuring client satisfaction at all sites - this will involve regular travel to attend sites as required, or as directed

  • Responsible for dealing with client queries as soon as possible

  • Keep records up to date and adhere to management systems

  • Audit and inspect quality of work and report within set framework

  • Operational planning at contract level with responsibility for contract start up, performance and termination

  • Communicate with colleagues. Be able to assess when to escalate matters and report issues that require escalation to the Managing Director

  • Ensure that all complaints raised by, or on behalf of a client, are resolved in accordance with company complaints procedure

  • Manage control of stock ensuring that correct stock products and levels are available for staff

  • Ensure the timely collation and reporting of management information including, payroll information, key performance information, service level agreements and quality audits

  • Timely assessing of sites to provide quotations for ad hoc jobs for existing and new clients

  • Understand the impact of costings and budgets in contract decision making and coordinate discussions and negotiations with finance managers to ensure key factors are identified

  • Manage directly employed operatives including recruitment and selection, training, performance management and staff retention

  • Ensure that all statutory, regulatory and company policy requirements are implemented monitored, managed and achieved

  • Promote safe working practices, provide employees with thorough Health & Safety training, maintain all training records so they are up to date

  • Ensure that all injuries, accidents, near misses and dangerous occurrences are appropriately investigated and that the agreed actions are routinely monitored

Requirements:

  • Management experience in the service sector, preferably cleaning

  • Valid full driving licence - essential

  • Highly skilled people manager

  • An in-depth working knowledge of the cleaning industry

  • Working experience of H&S practices and conducting risk assessments

  • Ability to manage change through well-developed analytic and problem solving ability