​Role: Cleaning Manager

Salary: £32k plus pension scheme, gym memberships, staff discounts, paid volunteer time and referral programme

Job Status: Permanent/Full-Time

Hours of Work: 40 hours but the candidate will need to be flexible to cover many different shifts including late nights and weekends

Location: County Durham

Vacancy Reference: VR/05198

Role Description:

Bridge Recruitment are currently networking for a Cleaning Manager to join the Team of one of our clients, a national provider of bespoke cleaning and security solutions for the office, retail and commercial sectors to name a few. As Cleaning Manager, you will be based at their retail site in Stockton-on-Tees, County Durham, and will be responsible for the day-to-day delivery of cleaning standards, reporting directly to the Services Manager. The ideal Cleaning Manager will have previous experience working in a similar environment and will possess excellent leadershop, organisational and communication skills. This is a fantastic opportunity to join a Team who is not only dedicated to providing a first-class service to its clients, but also strives to provide a rewarding career platform for its employees too.

Responsibilities:

• Responsible for all day to day aspects relating to the successful delivery of the Cleaning standards on site reporting directly into the Services Manager

• Ensure that sufficient cover is provided at all times and all Cleaning tasks are allocated correctly

• Support the Services Manager in delivery of the whole service to the client

• During periods of staff absence or holidays, you will be responsible for monitoring Cleaning operatives attendance, checking for any trending and ensuring any trigger points which are reached are dealt with accordingly as per the Absence Policy, any absence issues are to be communicated immediately to the Services Manager

• Ensure that the team are correctly trained in all elements of their tasks, that the team have a clear understanding of what is expected of them and to have all of the safety information available to them at all times

• Carry out Investigations for any breach of H&S, any complaints or observations that have been received about a team members conduct

• It is essential that you have a good understanding of the Disciplinary Procedure and be able to confidently hold both investigation meetings and disciplinary hearings

• Respond to all requests from the Services Manager and the Client within a reasonable time frame

• Carry out regular Cleaning Audits and KPI support

• Provide support Services and oversee Security and Maintenance teams when required as Duty Manager especially at weekends

• Although the role is 40 hours per week, its important that the successful candidate is flexible enough to cover many different shifts including late nights and weekends

• Meet the Service Levels

• Lead the team to achieve SLA

• Use initiative to make improvements

• Training of the team on equipment and tasks

• H&S training, including Risk Assessments and Method Statements

• Incident Reporting

• Staff uniforms

Requirements:

• Have good leadership, organisational and people management skills

• Ability to work to set schedules and the ability to work on own initiative

• Flexible and proactive attitude is essential

• Needs to represent Company and Partner values on site by being presentable, uniformed and helpful - always willing to go the extra mile

• Experience of coordinating a range of tasks and individuals

• Have good knowledge and experience of Health and Safety procedures and carrying out good induction processes

• Good understanding of Risk Assessments and Procedures

• Good record keeping

• Monitor compliance with risk assessments, enforce the control measures and stop anyone who fails to comply

• Be competent to carry out attendance/performance reviews with the team, documenting all elements