Account Cleaning Manager - Retail Cleaning

​Role: Account Cleaning Manager - Retail Cleaning

Salary: £55k plus benefits

Job Status: Permanent/Full-Time

Location: West London

Vacancy Reference: VR/05247

Role Description:

Bridge Recruitment are currently networking for our Client, a well-established company providing professional cleaning solutions to some of the biggest names in retail and distribution. They are looking to appoint an Account Cleaning Manager to join their Team at an iconic retail site in London. As Account Cleaning Manager, you will be expected to manage a large cleaning operation delivering the highest of cleaning standards. The ideal Account Cleaning Manager will have extensive experience in managing a large team and have experience in client management in an accounts-based environment. This is an exciting opportunity to work in one of the most prestigious retail sites in London for a forward-thinking, passionate business. The site is a renowned department store in London, famous for its innovative retail concepts, luxurious product offerings, and iconic architecture, making it a popular destination for shoppers and tourists alike.

Responsibilities:

• Managing a large operation where cleaning standards must be of 5 star quality

• Management of cleaning in a retail environment

• Managing up to 200 members of staff

• Developing client relationships

• Identify, analyse and apply correct process flow for service delivery

• Carrying out site cleaning audits to ensure a high level of service is being provided throughout the site, providing staff with feedback and training where necessary

• Attending regular contract meetings, to review and measure the delivery against contractual KPI’s

• As Account Manager you will be expected to encourage and support a continuous improvement process as an integral part of service delivery increasingly adding value to both the business and the client

• Managing a team of cleaners plus a Management Team

• Producing reports of performance

• Rolling out technology to further support the management of the contract and team

Requirements:

• Extensive experience in managing a large team

• Demonstrative experience of client liaison

• HSE experience and understanding is required

• Superior interpersonal communication skills are essential

• Excellent leadership and motivational people management skills

• Professional acumen, with excellent senior level influencing and stakeholder management skills

• Ability to work openly and collaboratively at all levels to maximise overall organisational health

• Excellent interpersonal, communications and presentation skills

• Task focused as well as people centred

• Capable of translating strategic intent into immediate successful delivery

• Proven track-record in delivering complex outsourcing projects to financial close

• Strong sense of urgency and desire to succeed